{"id":807,"date":"2019-10-16T12:19:02","date_gmt":"2019-10-16T12:19:02","guid":{"rendered":"https:\/\/nekmar.eu\/rs\/?page_id=807"},"modified":"2019-12-30T20:12:54","modified_gmt":"2019-12-30T20:12:54","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/nekmar.eu\/rs\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text]<\/p>\n

REKLAMACIJE<\/h3>\n

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Reklamacije na o\u0161te\u0107enje u transportu<\/strong><\/p>\n

Veoma je va\u017eno da sva o\u0161te\u0107enja u transportu, vidjliva na pakovanju proizvoda odmah prijavite kuriru koji vam isporu\u010di robu. Svako o\u0161te\u0107enje pri transportu kupac je du\u017ean da prijavi u roku od 24h od prijema robe, pozivom na telefonski broj 062 88 10 866, ili slanjem e-mail-a sa svojim podacima (ime, prezime, telefon) na e-mail srbija@nekmar.rs sa opisom uo\u010denog o\u0161te\u0107enja ili manjka delova.<\/p>\n

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Ukoliko uo\u010dite o\u0161te\u0107enje, nemojte potpisati prijem po\u0161iljke ili zamolite kurira da sa\u010deka dok proverite da li o\u0161te\u0107enje na pakovanju uslovilo i o\u0161te\u0107enje samog proizvodaili gubitak sadr\u017eaja. Ukoliko proizvod nije o\u0161te\u0107en, i svi delovi su na broju, potpi\u0161ite prijempo\u0161iljke.<\/p>\n

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Reklamacije na podatke ili pogre\u0161nu vrstu robe<\/strong><\/p>\n

 <\/p>\n

Ukoliko ste primili po\u0161iljku i nakon otvaranja kutije ustanovili da isporu\u010dena roba neodgovaranaru\u010denoj ili podaci na ra\u010dunu nisu odgovaraju\u0107i, molimo Vas da nas,najkasnije u roku od 24h od trenutka prijema po\u0161iljke, pozovite telefonom na broj 0604742267, ili po\u0161aljete e-mail sa svojim podacima (ime, prezime, telefon) na srbija@nekmar.rs i opi\u0161ete kakav problem imate.<\/p>\n

 <\/p>\n

Na Va\u0161u prijavu problem posla\u0107emo kurirsku slu\u017ebu Dexpress koja \u0107e u roku od 24 do 72h od prijave problema preuzeti na Va\u0161oj ku\u0107noj adresi reklamirani proizvod zajedno sa uredno popunjenim reklamacionim listom sa linka na kraju ovog teksta i kopijom ra\u010duna-otrpemnice koji ste dobili uz porud\u017ebinu.<\/p>\n

 <\/p>\n

Radno vreme kurirske slu\u017ebe je svakog radnog dana od 8 do 17h.<\/strong><\/p>\n

Ako istek roka za preuzimanje reklamiranog proizvoda pada u nedelju ili neradne dane na teritoriji Republike Srbije za vreme dr\u017eavnih ili verskih praznika, rok za preuzimanje reklamiranog proizvoda isti\u010de prvog narednog radnog dana.<\/p>\n

 <\/p>\n

U najkra\u0107em mogu\u0107em roku, odgovori\u0107emo potro\u0161a\u010du na izjavljenu reklamaciju elektronskim putem (e-mail) tako \u0161to \u0107emo potvrditi prijem reklamacije, odnosno saop\u0161titi broj pod kojim je zavedena Va\u0161a reklamacija u evidenciji primljenih reklamacija i obavesti\u0107emo Vas o daljem postupanju.<\/p>\n

 <\/p>\n

Rok za odgovor na reklamaciju je 8 dana a za re\u0161avanje reklamacije je 15 dana od trenutka prijave iste.<\/strong><\/p>\n

 <\/p>\n

Reklamacije zbog nesaobraznosti robe<\/strong><\/p>\n

Postupak reklamacije proizvoda zbog nesaobraznosti ugovoru, koja se pojavi u roku od dve godine od dana isporuke proizvoda potro\u0161a\u010du, se vr\u0161i na na\u010din opisan u delu – Reklamacije na podatke ili pogre\u0161nu vrstu robe -.<\/p>\n

 <\/p>\n

Postprodajne usluge i garancije<\/strong><\/p>\n

 <\/p>\n

Za proizvode u pogledu kojih se pru\u017eaju postprodajne usluge i izdaje garancija, uslovi ostvarivanja postprodajnih usluga i garancije se dostavljaju u pisanom obliku zajedno sa isporu\u010denim proizvodom.<\/p>\n

Reklamacioni list mo\u017eete preuzeti ovde<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text] REKLAMACIJE   Reklamacije na o\u0161te\u0107enje u transportu Veoma je va\u017eno da sva o\u0161te\u0107enja u transportu, vidjliva na pakovanju proizvoda odmah prijavite kuriru koji vam isporu\u010di robu. Svako o\u0161te\u0107enje…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-807","page","type-page","status-publish","hentry"],"yoast_head":"\nReklamacije | Nekmar<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije | Nekmar\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_column_text] REKLAMACIJE   Reklamacije na o\u0161te\u0107enje u transportu Veoma je va\u017eno da sva o\u0161te\u0107enja u transportu, vidjliva na pakovanju proizvoda odmah prijavite kuriru koji vam isporu\u010di robu. 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